At Flowers in Hours, customer satisfaction is our top priority. We take great care in ensuring that every product is fresh, high-quality, and delivered on time. However, we understand that there may be situations where a customer is not completely satisfied with their purchase. In such cases, we offer a refund policy to address any concerns and ensure a positive experience for our customers. Please read our refund policy carefully to understand the terms and conditions under which refunds may be requested and processed.
Refunds are offered in specific situations where the product does not meet the expected quality standards. If the product arrives damaged, wilted, or in poor condition, a refund request can be made. Additionally, if the wrong product is delivered or if the order is not delivered within the promised timeframe due to reasons within our control, customers may be eligible for a refund.
It is important to note that refunds are only provided for genuine issues related to product quality or delivery errors. Since our products are perishable, all refund requests must be submitted within 24 hours of delivery. Requests made after this timeframe may not be eligible for a refund, as the condition of the product cannot be verified.
If a customer receives a product that is damaged, incorrect, or of unsatisfactory quality, they must take the following steps to request a refund:
Contact Customer Support: The customer must reach out to our support team within 24 hours of receiving the product. The request can be submitted via email, phone, or through our website’s contact form.
Provide Order Details: Customers should provide their order number, contact details, and a clear description of the issue.
Submit Supporting Evidence: In order to process the refund request efficiently, customers may be required to provide photographic proof of the issue. This helps our team verify the problem and take appropriate action.
Review and Approval: Our team will review the request and determine whether it meets the eligibility criteria for a refund. Once the request is approved, the refund will be processed.
While we aim to accommodate our customers, there are certain situations where a refund may not be possible. Refunds will not be issued under the following circumstances:
Once a refund request is approved, we aim to process the refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. If a refund is delayed, customers are advised to check with their bank or payment provider, as processing times may vary.
For any concerns or questions regarding the refund policy, our customer support team is available to assist. We value our customers and strive to provide the best possible experience with every order.
We had a big dream of delivering the food that baked with love – everything from scratch and serving damn good cakes. We took our time, always honoring good produce, strong flavors, delectably delicious and sweet seduction.
