1.1. These terms govern the use of our website, products, and services. By accessing our website or making a purchase, you agree to be legally bound by these terms.
1.2. We reserve the right to update, modify, or change these terms at any time without prior notice. Continued use of our services after any modifications constitutes acceptance of the updated terms.
1.3. You must be at least 18 years old to use our services. If you are under 18, you may use our services under the supervision of a parent or guardian.
2.1. When placing an order, you agree to provide accurate, complete, and current information. We are not responsible for delivery issues arising from incorrect information provided by you.
2.2. All prices listed on our website are in Rupees and are subject to change without notice.
2.3. Payment must be made in full at the time of placing an order. We accept payments via Credit Cards, Debit Cards, UPI etc.
2.4. In case of payment failure, the order will not be processed. We are not responsible for any bank or payment gateway-related issues.
3.1. We strive to deliver products on time; however, delivery times are estimates and not guaranteed. Delays may occur due to weather, traffic, or unforeseen circumstances beyond our control.
3.2. If the recipient is unavailable at the time of delivery, the order may be left at a secure location or attempted again at a later time. Re-delivery charges may apply.
3.3. We do not take responsibility for incorrect or incomplete addresses provided by the customer.
4.1. Orders may be canceled up to 2 Days before the scheduled delivery time. Cancellations after this period may not be eligible for a refund.
4.2. Refunds are only issued in cases where the product is delivered damaged, incorrect, or not delivered due to reasons within our control. Please refer to our Refund Policy for detailed terms.
4.3. Refund requests must be submitted within 24 hours of delivery with valid proof such as photos of the damaged or incorrect product.
5.1. We take great care in ensuring that all products are fresh and of high quality. However, due to the perishable nature of our products, slight variations in appearance may occur.
5.2. We are not responsible for any allergic reactions or health-related issues resulting from the consumption or use of our products. Customers with allergies should check product details before placing an order.
6.1. You agree to use our website and services for lawful purposes only. You must not use our services for any fraudulent, illegal, or harmful activities.
6.2. Any misuse, unauthorized access, or tampering with our website, products, or services may result in legal action.
6.3. You are responsible for maintaining the confidentiality of your account credentials. We are not liable for unauthorized access to your account.
7.1. All content on our website, including text, images, logos, and graphics, is the property of Flowers in Hours and is protected by intellectual property laws.
7.2. You may not copy, distribute, or use any content from our website without prior written permission.
8.1. We strive to provide the best service possible, but we do not guarantee that our website will always be available, error-free, or uninterrupted.
8.2. We shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services, including but not limited to loss of profits, data, or reputation.
8.3. Our total liability in connection with any claim related to our services shall not exceed the amount paid by you for the order in question.
We had a big dream of delivering the food that baked with love – everything from scratch and serving damn good cakes. We took our time, always honoring good produce, strong flavors, delectably delicious and sweet seduction.
